- Check if the plug is inserted into the battery connector
- Check if the battery capacity is too low
- Charge 30 mins and try again.
Gausium autonomous robots
General
Scrubber 50
Scrubber 75
Sweeper 111
Vacuum 40
Unable to turn on the robot?
Unable to perform Auto Cleaning?
- Check if Emergency Stop is pressed.
- Check if Manual Mode is activated.
- Check if the sensors are veiled by dusts or spots.
- Check if the task has been selected.
- Check if positioning status is normal (green).
The machine or part of it is damaged or missing on delivery?
- Please contact your service contractor directly for help.
Machine starts and stops by itself?
- Please contact your service contractor directly for help.
How do I use my machine?
- Please ask the local dealer for user manual
How do I clean or maintain the robot?
- Please ask the local dealer for user manual
Poor vacuuming performance?
- Check if the suction hose is disconnected, broken or clogged.
- The suction power is low, not able to suck dust.
- Bad connection between suction hose and dust bag, or unknown objects leading to clog.
- The roller brushes have not been cleaned for a long time, and there are hairs or something like that on it, which affects cleaning performance.
- The roller brushes are too high to clean, which needs to be reconfigured.
- Too many big particles on the ground, which is difficult to clean at once
Abnormal sound during operations?
- Make sure nothing is stuck in the side brushes or roller brushes.
- Make sure no interference among roller brushes, side brushes and the machine body.
- Confirm where the sound comes from and send feedback to the technical support team.
The atomizing tank cannot pump out disinfectant
- Check if the power supply of the peristaltic pump is normal by using multimeter.
- Check if the peristaltic pump is functioning.
The disinfectant backpack leaks
- Remove the backpack shell to check whether the water pipe connector leaks
- Check backpack disinfectant tank cracked or not.
No filtration?
- Check if the filteration function is switched on in the App.
- Check if the float switch of sewage tank is stuck, resulting in failure to trigger filtration.
- Check if it is too dirty or damaged to be used.
- Check if the water pipe is bent.
- Check if the filter parts are dirty or wrong in order.
- Check if the filter pump is damaged, leaking, or the power connector is burned.
No water spraying out?
- Check if clean water is added to the solution tank.
- Check if the water spray button of the tablet is turned on or whether the water volume setting is correct.
- Check if the magnetic valve is the cause.
- Check if there are bent or squeezed water pipes in the entire waterway-Problems with the pump itself.
Suction squeege cannot be lifted?
- Check if the cleaning mode turns off the squeegee.
- Check if the state of motor push rod extension is normal: no extension, part of the extension, complete extension.
- Check if the wire cable is broken or the buckle falls off and cannot be pulled up.
- Check if the motor is faulty and cannot work normally – contact engineers.
Abnormal sound of suction squeegee?
- Check if the rubber strip is too close to the ground.
- Check if there’s too little or no water spray.
- Check if the wheel is damaged and needs to be replaced.
- Check if the screws of the water absorption raking are loose.
Water stains left on the ground?
- Check if dirt adheres to the rubber strip.
- Check if the rubber strip is installed in place.
- Check if the height of the rear caster is adjusted in place.
Water stains left on the ground?
- Check if the squeegee is properly installed.
- Check if the castors are properly adjusted.
- Check if any trash is stick on the squeegee.
Water leaking from squeegee?
- Check if there is any air leakage from suction hose.
- Check if the suction hose get clogged.
- Check if the suction power is at right level.
- Check if the recovery hose is clogged.
No water spraying out?
- Check if there is water in the clean tank.
- Check if water spray is activated.
- Check if the water hose is bent or squeezed.
- Check if the water outlet is dirty and blocked.
Filtration not working properly?
- Check if the filtration function is switched on in the App.
- Check if the filter is maintained properly.
- Check if the filter parts are placed under the right order.
Failed initialization?
- Check if the map is right.
- Check if the robot is close enough to the landmark point ( within 2 meters).
Can the robot work on slope ?
- Robot can only scrub on level floor
Failed initialization?
- Try reboot.
- Check if the label still is on landmark point.
- Check if the robot is close enough to the landmark point ( within 2 meters).
Abnormal noise during operation?
- Check if the side brush and roller brush are stuck with foreign matters.
- Check if there is interference between the roller brush, side brush and the fuselage.
- Confirm source of the sound and feed back to the
background
Poor sweeping effect?
- Try increasing the suction power.
- Check if the vacuum tube is stucked.
- Check if the roller brush has not been cleaned for a long time, whether there is hair wrapped around it, which affects the cleaning effect.
- Check if the height of the roller brush from the ground does not meet the standard and needs to be adjusted.
- Try removing the large trash on the ground.
