Business conditions

I. Basic provisions

 

These general terms and conditions (hereinafter referred to as “​Terms and Conditions​”) of the business company ​Supply Bin Company sro, with its registered office ​Husinecká 903/10, 130 00, Prague 3, identification number:​ 11648490, VAT number: CZ11648490​, (hereinafter referred to as “​Seller​”) are issued pursuant to Section 1751, paragraph 1 of Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as “​Civil Code​”).

 

These terms and conditions govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the seller and another natural person (hereinafter referred to as the “Buyer”) through the online store at www.aitecrobotics.cz (hereinafter referred to as the “online store”).

 

The terms and conditions and the purchase contract are primarily drawn up in the Czech language, unless the parties agree on a different language. The contractual relationship is governed by Czech law in its effective wording.

 

These terms and conditions define the relationship and the rights and obligations arising from it only between the seller and the buyer – a natural person, not an entrepreneur, who concludes the contract exclusively outside the scope of his business activity or independent profession.

 

The seller may change or supplement the text of the terms and conditions based on Section 1752 of Act No. 89/2012 Coll., Civil Code. The buyer will be notified of any changes to the terms and conditions via the seller’s website, specifically at www.aitecrobotics.cz in the Terms and Conditions, indicating the date of entry into force of the new terms and conditions and the possibility of viewing the text of the previous ones.

 

The other party has the right to reject the changes, in the case of a long-term contract for repeated performance, and to terminate the obligation for this reason within one month from the date the new conditions come into effect.

 

II. Ordering goods and concluding a purchase contract

 

The presentation of goods listed in the online store www.aitecrobotics.cz is not an offer to conclude a contract, it is only informative and the seller is not obliged to conclude a purchase contract regarding these goods.

 

The prices of the goods are listed including value added tax, if the seller is a payer of such tax (VAT), excluding postage and packaging. The price listed for the goods is the final price for the goods. The price of the goods is valid for the period when it is displayed in the online store www.aitecrobotics.cz .

 

The online store ​www.aitecrobotics.cz ​also contains information in a specific place about the costs associated with packaging and delivery of goods within the scope of their delivery within the Czech Republic.

 

The costs associated with packaging and delivery of goods within the Czech Republic are always stated before sending the order via the website of this online store. The costs are calculated according to public and private price lists of shipping companies depending on the weight, payment method and delivery method selected in the order form.

 

Before sending the order to the seller, the buyer is allowed to change the order and edit the data entered in the order and check the accuracy of the entered data.

 

The buyer’s costs incurred when using distance communication means in connection with the conclusion of the purchase contract (telephone call costs, Internet connection costs, etc.) on the buyer’s side are paid by the buyer himself.

 

The buyer orders goods in the following ways:

 

• the buyer “puts” the ordered goods into the shopping cart of the online store, by pressing the “Add to cart” button, through his user account, if he registered in the online store www.aitecrobotics.cz in the previous step
• The buyer “adds” the ordered goods to the shopping cart of the online store by pressing the “Add to Cart” button, without the need for a customer account or registration.

 

The buyer sends the order to the seller by clicking on the “Order” button. All data provided in the order is required by the seller to be correct. The buyer thus confirms that he has filled in all mandatory data correctly, to the best of his knowledge and conscience when creating the order, and by clicking on the “Order” button, he agrees to these terms and conditions.

 

All orders sent by the buyer to the seller are considered binding by the seller.

 

Immediately after sending the order to the seller, the seller will issue a confirmation of delivery of the order to the buyer via e-mail to the contact specified by the buyer in the order, or in the user account of the online store ​www.aitecrobotics.cz, where the buyer registered. This confirmation is not considered to be the conclusion of a purchase contract.

 

Upon delivery of the order from the buyer, the seller has the right to contact the buyer in order to complete missing information, and possibly change and modify the information in the order.

 

If the nature of the order requires it, the seller is entitled to contact the buyer and request his cooperation in concluding the purchase contract.

 

The conclusion of a purchase contract between the seller and the buyer occurs only upon confirmation of the order by the seller. The seller will issue an order confirmation to the buyer and send it to the e-mail address provided by the buyer in the order.

 

In the event of a technical failure on the part of the seller, an obviously incorrect display of product prices or discount combinations causing the minimum price of an online store order, the seller is not obliged to deliver the goods or service to the buyer at the stated price. This is not the case even if the order is confirmed or paid for by cashless payment (by payment card, bank transfer, or other payment method).

 

These terms and conditions apply only to the purchase of goods through the online store www.aitecrobotics.cz.

 

The replacement service applies to the entire range offered in our e-shop aitecrobotics.cz .
When purchasing goods as part of the replacement service, the prices of the ordered goods will be increased by 6%.

 

After agreement, it is possible to edit the created account on the E-shop so that you immediately see the prices increased as part of the replacement performance and it is possible to order the goods as part of the replacement performance straight away.

 

When purchasing as part of a replacement service, only Invoice upon delivery can be used as a payment type. Other payment options will not be accepted and the customer will be informed immediately.

 

The invoice will be delivered to the email address you provided via our selected secure workshop.

 

Replacement performance can only be applied to paid invoices!

 

3rd Prize

 

The buyer can pay the price of the goods and any costs associated with shipping and product modification (if provided by the seller directly in the online store) in the following ways:

• in cash or by credit card on delivery, at the place of shipment collection
• cashless via payment system: Stripe
• cashless by payment card
• by bank transfer to the seller’s bank account No. 103876769/2250 , held at CREDITAS as
• by invoice upon delivery – this option only applies to registered customers with a valid ID number

 

The buyer is obliged to pay the seller the purchase price of the goods, as well as the costs associated with packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.

 

In the case of payment on delivery or in cash, the price of the goods is payable upon receipt or on the day of delivery of the goods. In the case of non-cash payment, the purchase price is payable within 5 days of concluding the purchase contract.

 

In the case of non-cash payment, the buyer is obliged to pay the purchase price together with the specified variable symbol to the seller’s bank account. The buyer’s obligation is fulfilled by crediting the appropriate amount of the purchase price to the seller’s account.

 

According to the provisions of §1820 paragraph 1 letter q) of the Civil Code, the seller does not require a deposit or other similar payment from the buyer, unless the nature of the product requires it and unless the seller and the buyer agree otherwise. Payment of the purchase price of the goods before their shipment cannot be considered as a deposit.

 

Any price benefits and discounts on the purchase price of the goods cannot be combined with each other, unless the seller decides otherwise. The buyer is always informed about possible combinations of discounts, benefits, etc. and the final price of the goods before sending the order.

 

The tax document is issued by the seller only after the buyer has paid the purchase price of the goods and is delivered by the seller to the buyer at the e-mail address provided by the buyer in the order and/or physically handed over when the goods are personally picked up at the seller’s premises and/or sent to the buyer together with the goods.

 

The Seller may use a system of price adjustment to the Buyer based on automated decision-making according to a predefined algorithm. If the price is adjusted to the Buyer, the Seller will immediately inform the Buyer of this fact.

 

In the event that the subject of the obligation between the seller and the buyer is the provision of digital content, digital content services and goods with digital properties that are not delivered on a tangible medium, the consumer expressly agrees to the commencement of performance before the expiry of the withdrawal period and acknowledges that by granting consent, his right to withdraw from the contract pursuant to Section 1837 letter l) expires.

 

IV. Delivery of goods

 

The costs of delivering goods are always stated in the order and subsequent confirmation issued by the seller, depending on the specified method and type of delivery.

 

The buyer is obliged to take over the goods at the location specified in the order, failing which he runs the risk of non-delivery of the goods and their return to the seller. In the event of a subsequent request for repeated delivery by the seller, the buyer acknowledges the repeated transport costs in the amount of its original price.

 

The buyer is obliged to carefully check the shipment when receiving the goods from the carrier to see if the packaging or the goods themselves are damaged. If the buyer does not agree to take over the goods, he is obliged to notify the carrier of this fact without delay. If defects are found on the packaging or directly on the goods, the buyer is not obliged to take over the shipment from the carrier.

 

By paying for the goods and taking over the goods from the carrier, the buyer acquires ownership rights and all obligations associated with it. Upon taking over the goods by the buyer, the risk of damage to the goods passes to the buyer.

 

The goods are delivered to the buyer:

 

• Through company(ies):​ Zásilkovna, DPD, aitecrobotics.cz
• To the address specified by the buyer in the order
• In the company’s parcel delivery office: Parcel delivery, the delivery is charged in the amount of 0 – 69 CZK according to the order summary.
• The use of the Zásilkovna pick-up point service is limited by weight and size. The maximum weight of the shipment is 10kg and the maximum size is 150cm (sum of three sides – e.g. 50x50x50cm).
  If the pick-up point option is selected and one of the above limitations is exceeded, the customer will be contacted by the seller immediately after the order is processed and will be offered individual delivery of the order.

 

There is no charge for personal collection.

 

The goods are handed over to the carrier within 30 days at the latest.

 

The seller declares that the digital content, digital content services and digital goods sold by him ensure functionality with technical and software equipment that is usually used with digital content, digital content services and digital goods of the same type, without the need to convert them (compatibility), or with other technical and software equipment than that usually used with digital content, digital content services and digital goods of the same type (interoperability), which are known to the seller or which can be reasonably expected to be known to him.

 

V. Customer account

 

The buyer who registers in the online store ​www.aitecrobotics.cz​ can gain access to a user account from which he can create orders for goods. If the functionality of the store allows ordering goods without registration, the buyer can also order goods without registration.

 

When registering for a user account and ordering goods, the buyer is obliged to provide correct and truthful data. In the event of a change in data, the buyer is obliged to update this data in the user account, or immediately report this change to the seller. The data filled in by the buyer are considered to be the only and correct data.

 

Access to the user account is protected by a username and password. The Buyer is obliged to maintain confidentiality and the Buyer may not provide this data to a third party, if he does so, then only at his own risk. The operator of the website www.aitecrobotics.cz stores the access data to the Buyer’s account in encrypted form.

 

The Seller is not responsible for any misuse of the user account by a third party.

 

The Seller reserves the right to cancel the Buyer’s user account, especially if the Buyer has not been actively using it for a period of more than 12 months. Or if the Buyer violates the obligations of the purchase contract and these general terms and conditions or other business agreements with the operator of the website www.aitecrobotics.cz

 

The operator of the website www.aitecrobotics.cz is not obliged to ensure the continuous operation of user accounts, especially for planned shutdowns, updates or malfunctions.

 

VI. Withdrawal from the purchase contract

 

According to the provisions of Section 1837 of the Civil Code, the buyer cannot withdraw from the purchase contract in the following cases:

• on the provision of services, if they have been provided in full; in the case of performance for consideration, only if it began with the consumer’s prior express consent before the expiry of the withdrawal period and the entrepreneur has informed the consumer before concluding the contract that the right to withdraw from the contract expires with the provision of performance,
• on the supply of goods or services, the price of which depends on fluctuations in the financial market independently of the entrepreneur’s will and which may occur during the withdrawal period,
• on the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, with the proviso that delivery can only be made after thirty days and the actual value of which depends on market fluctuations independent of the entrepreneur’s will,
• on the supply of goods manufactured according to the consumer’s requirements or adapted to his personal needs,
• on the delivery of goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods that, due to their nature, have been irretrievably mixed with other goods after delivery,
• on urgent repair or maintenance to be carried out at a location designated by the consumer at his express request; however, this does not apply to the performance of repairs other than those requested or the delivery of goods other than spare parts necessary for the performance of the repair or maintenance,
• on the delivery of goods in sealed packaging which, for health protection or hygiene reasons, is not suitable for return after the consumer has broken it,
• on the delivery of a sound or video recording or computer program in a sealed package, if the consumer has broken it,
• on the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for their supply,
• about accommodation, transportation of goods, rental of a means of transport, meals or use of leisure time, if the contract is to be performed on a certain date or during a certain period,
• concluded on the basis of a public auction pursuant to another law, at which the consumer may be physically present, or
• for the supply of digital content that is not supplied on a tangible medium, after the performance has begun; in the case of performance for consideration, if it has begun with the consumer’s prior express consent before the expiry of the withdrawal period, the consumer has been informed that the right to withdraw from the contract is hereby lost, and the entrepreneur has provided him with confirmation pursuant to Section 1824a, paragraphs 1 and 2 or Section 1828, paragraphs 3 and 4. 2 of Act No. 89/2012 Coll., the Civil Code, as amended.

 

If the cases specified in paragraph 6.1 of these general conditions for withdrawal from the purchase contract do not apply, the buyer is entitled, pursuant to Section 1829, paragraph 1 of the Civil Code, to withdraw from the purchase contract within 14 days of receipt of the goods.

 

If the order is divided or contains several parts (or goods) that are delivered at different times, the period for withdrawal from the purchase contract begins to run from the delivery of the last part (goods).

 

Withdrawal from the purchase contract must be sent to the seller within this period (no later than 14 days from receipt of the last part or goods of the order).

 

In the event of withdrawal from the purchase contract pursuant to Section 1829, paragraph 1 of the Civil Code, the Seller shall return the received funds to the Buyer within 14 days of receipt of the goods. The Seller is not obliged to return the received funds to the Buyer before the goods are delivered back to the Seller or otherwise as agreed with the Buyer.

 

The Seller is not obliged to return the funds received relating to the cost of delivering the order to the Buyer.

 

The shipping costs for returning the order are paid by the Buyer unless otherwise agreed.

 

The buyer shall return the goods to the seller, which shall not be damaged, shall not show signs of excessive use and shall not be soiled or otherwise depreciated. In the event of excessive use beyond the scope of If possible, the buyer shall also return the goods in the original packaging. The buyer shall be liable to the entrepreneur only for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to familiarize himself with the nature, properties and functionality of the goods.

 

If the seller offers several delivery options, when the buyer withdraws from the contract and returns the goods to the seller, the buyer is always refunded the postage amount according to the cheapest delivery method according to the given option. This amount is then refunded by the seller to the buyer, against the buyer’s claim to a refund of the purchase price.

 

The funds will be returned to the buyer in the same way as the seller received them, unless otherwise agreed with the buyer.

 

If the order includes a gift from the seller, the buyer is not obliged to return this gift to the seller by withdrawing from the purchase contract.

 

Withdrawal from the purchase contract must be sent to the seller at the delivery address specified in these terms and conditions or to the e-mail address: info@aitecrobotics.cz. The seller will immediately confirm receipt of the withdrawal from the purchase contract to the buyer.

 

The seller is entitled to withdraw from the purchase contract up to the moment of receipt of the goods by the buyer. He may do so in several cases, such as, for example, out of stock, interruption of the supply of goods by the manufacturer or supplier, or due to unavailability of the goods and other cases arising from a third party.

 

In the event of withdrawal from the purchase contract by the seller, the seller shall immediately inform the buyer via e-mail, telephone or other communication channel. All funds received, including shipping costs, from the buyer will be returned to the seller in the same way or in another way specified by the buyer.

 

If the subject of the obligation between the seller and the buyer is the provision of digital content, digital content services and goods with digital properties that are not delivered on a tangible medium, the period for withdrawal from the purchase contract ends fourteen days after the date of conclusion of the contract.

 

If the buyer withdraws from the contract and a tangible medium has been handed over to him in connection with the provision of digital content, he shall return it to the seller at his request and at his expense without undue delay. The seller may request the return of the tangible medium within fourteen days of the termination of the obligation. At the same time, the buyer shall refrain from using it pursuant to Section 2389o, paragraph 2 of Act No. 89/2012 Coll., the Civil Code, as amended.

 

The buyer does not bear any costs for withdrawing from the purchase contract if the subject of the purchase contract was the delivery of digital content, digital content services and items with digital properties that were not delivered on a tangible medium and the seller delivered them before the expiry of the withdrawal period, although the buyer did not explicitly request this or did not explicitly acknowledge that his right to withdraw from the contract would expire, or the seller did not provide the buyer with confirmation pursuant to Section 1824a, paragraphs 1 and 2 or Section 1828, paragraphs 3 and 4 of Act No. 89/2012 Coll., the Civil Code, as amended.

 

The buyer does not have to provide a specific reason for withdrawing from the purchase contract.

 

Delivery address for returning orders:
aitecrobotics.cz
Erbenova 134
Benešov 256 01

 

VII. Rights arising from defective performance

 

Rights arising from defective performance are governed by the provisions of Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174b of Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

 

The seller is responsible to the buyer that the item is free from defects upon acceptance. In particular, the seller is responsible to the buyer that at the time the buyer accepted the item,

 

• the item has the properties agreed upon by the parties, and in the absence of such agreement, the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising,
• the item is suitable for the purpose stated by the seller for its use or for which an item of this type is usually used,
• the thing corresponds in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
• is a thing in the appropriate quantity, measure or weight,
• the goods comply with the requirements of legal regulations.

 

If a defect becomes apparent within twelve months of receipt, it is assumed that the item was defective upon receipt.

 

If the goods have a defect that prevents them from being used in the usual way, the buyer may claim compensation from the seller for defective performance (“complaint”) and request:

 

• removal of the defect by delivering a new item without the defect or by delivering the missing defect
• a reasonable discount on the purchase price,
• removal of defect by repairing the item
• withdrawal from the contract.

 

The buyer is entitled to withdraw from the purchase contract if the goods:

 

• has a significant defect that prevents its normal use,
• if the goods cannot be used due to recurring defects and defects/defects after repair,
• with a large number of defects (3 or more defects),
• it is obvious from the seller’s statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.

 

The Buyer shall inform the Seller in writing of the value chosen when notifying the defect or without undue delay after notifying the Seller of the defect. The Buyer may not change the choice made without the Seller’s consent; this does not apply if the Buyer has requested the repair of a defect that proves to be irreparable.

 

As long as the buyer does not apply the arvo to a discount on the purchase price or withdraws from the contract, the seller may deliver what is missing or remove the legal defect. The seller may remove other defects at his option by repairing the item or by supplying a new item; this option may not cause the buyer unreasonable costs.

 

The buyer cannot exercise the right to defective performance if he knew about the defect upon receipt or caused it himself.

 

The seller is obliged to accept the complaint at the address of the establishment or at the place of business, if the nature and type of goods allow it.

 

The seller will notify the buyer in writing of the outcome of the complaint.

 

The Buyer is entitled to claim compensation for a defect that occurs in the goods within twenty-four (24) months from the date of receipt of the goods. However, if the goods have a stated expiry date, in such case the period is shortened to the expiry date stated on the packaging.

 

In the event of an unrecognized complaint, the Buyer shall pay the shipping costs according to the current prices listed on the E-Shop, unless otherwise agreed.

 

VIII. Out-of-court dispute resolution

 

Mutual disputes between the seller and the buyer are resolved by general courts.

 

According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer has the right to out-of-court settlement of consumer disputes arising from the purchase contract. The entity authorized to carry out out-of-court settlement of disputes is the Czech Trade Inspection (abbreviated as CTI) at the address Štěpánská 567/15, 120 00, Prague 2 – Nové Město. How to proceed in the case of out-of-court settlement of consumer disputes, including the possibility of a proposal, can be found on the website ​https://www.coi.cz/​ and https://www.coi.cz/informace-o-adr/​.

 

Assistance in the case of cross-border out-of-court settlement of consumer disputes is provided by the European Consumer Centre Czech Republic (abbreviated as ESC ČR). The contact address of ESC ČR is Štěpánská 567/15, 120 00 Prague 2 – Nové Město. Advice and information on individual markets, including the platform for out-of-court settlement of consumer disputes, can be found on the websites https://evropskyspotrebitel.cz/​and​https://ec.europa.eu/consumers/odr/main/​.

 

IX. Final provisions

 

The agreements arising from these terms and conditions and the purchase contracts concluded between the buyer and the seller in the event of the entry of a foreign entity are subject to the laws of the Czech Republic. However, this does not affect the buyer’s rights under Regulation (EC) No. 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I).

 

In the event of force majeure or any other failure of the online store, the seller is not responsible for the inability to process the order.

 

It is possible to agree on deviating provisions in the purchase contract, which then take precedence over the provisions of these terms and conditions.

 

The Seller reserves the right to change or supplement these Terms and Conditions. However, this provision does not affect the value and obligations under the previous version of the General Terms and Conditions.

 

These terms and conditions come into effect on January 10, 2023.